FAQ

Q: How long will it take to receive my candles once I have placed my order?
A: Our candles are dispatched each Monday. Orders placed up to and including the Thursday morning preceeding the dispatch day will have their orders filled.

Q: Do you fill urgent orders?
A: Yes, we are happy to assist wherever possible to get your candles to you. Send an email or give us a call and we will advise our current workload and whether or not we can squeeze you in. Most times we say YES!

Q: Can I pick my candle up?
A: Yes, you most certainly can. Place your order, we will complete the candles and we will then email you the pick up address.

Q: Can I change ribbon and font colours and other details on teh candles?
A: Definitely - let us know and we will do whatever is possible to get the candle personalised to suit your needs.

Q: Which do you think is the preferred method of shipping?
A: If you are in the Sydney Metro area, we would advise courier - it has a tracking mechanism and we can easily find out where your parcel is. In other areas we would suggest registered post. Please see our terms and conditions for postage when ordering as we cannot be held responsible for lost items once they have left our premises.