FAQ

Q: How long will it take to receive my candles once I have placed my order?
A: Our candles are dispatched every SECOND Monday. Orders placed up to and including the Thursday morning preceeding the dispatch day will have their orders filled.  If you have an urgent request and it is after the Thursday deadline please contact us by email - we can certainly see if our schedule allows for an urgent order to be processed.


Q: Do you fill urgent orders?
A: Yes, we are happy to assist wherever possible to get your candles to you. Send an email or give us a call and we will advise our current workload and whether or not we can squeeze you in. Most times we say YES!  Please understand though if we have to say no from time to time.

Q: Can I pick my candle up?
A: Yes, you most certainly can. Place your order, we will complete the candles and we will then email you the pick up address.

Q: Can I change ribbon and font colours and other details on the candles?
A: Definitely - let us know in the additional comments section of your order and we will do whatever is possible to get the candle personalised to suit your needs.

Q: Which do you think is the preferred method of shipping?
A: All items are sent via Australia Post. There is regular post ($10), Regitred Post ($15) and Express Post ($20). Pleae choose the posage type that will get your candle to you when you need it in conjunction with our dispach dates.   Please see our terms and conditions for postage when ordering as we cannot be held responsible for lost items once they have left our premises.

 

Q: Why don't you have phone number listed on your website?

A:  We are a web based business and in order to keep the cost of your candles as low a we can,  we would prefer to deal with our clients via email.  Also, when dealing with personalised goods such as ours, it is important that we have  record of orders and correspondence so that names, dates and venues are correct on you candles.  We check our emails every day so we will get back to you quickly.